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Questions from Schools and Coaches? |
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ArbiterGame
Questions? |
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Do
school's have to use ArbiterGame?
[Click to show answer]
In part, Yes.
High schools will be expected to enter varsity contests, varsity
officials contracts and into the Arbiter. A school
can continue to use another scheduling vendor, but the OHSAA will
expect the minimum information to be entered into Arbiter.
There is a process for uploading schedules from an excel spreadsheet
for schools that choose to use another scheduling vendor. |
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What
are the minimum requirements for schools and the use of Arbiter?
[Click to show answer]
- varsity game
contracts
- varsity officials contracts |
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How
much will the use of ArbiterGame cost a school?
[Click to show answer]
| ArbiterGame is free to OHSAA member
high schools. Middle schools that want or require an account
can purchase ArbiterGame for a reduced annual fee of $110. |
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When and how can I access my
high school's ArbiterGame account?
[Click to show answer]
ArbiterGame accounts for all OHSAA member high schools have
been activated and are ready for use. You can login today or
wait for the OHSAA/Arbiter Training. The OHSAA strongly
encourages schools to wait for the formal training which is
currently being finalized. For those who want to get started
before the training, follow the steps below.
- Go to ArbiterSports.com and click "Login" or use this
link to access the login screen (https://www1.arbitersports.com/Shared/SignIn/Signin.aspx).
- First time users should click the "Forgot Password"
link and follow the prompts to have your password emailed to you. |
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What
is my user name and password for my ArbiterGame account?
[Click to show answer]
Login credentials for Arbiter
accounts uses an email address as the user name.
For high school ADs that would be the email address currently on file in myOHSAA. Passwords were created by ArbiterSports and can be
retrieved through the Forgot Password link on the
ArbiterSports.com login screen.
(https://www1.arbitersports.com/Shared/SignIn/Signin.aspx).
NOTE: The OHSAA does not have access to your Arbiter login
credentials. |
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My
login credentials are not working, who do I contact?
[Click to show answer]
Click
the “Forgot Password” link to request a new password to be sent by
typing in your email address. If the email does not arrive in a
timely manner, check your email spam filter. If the "Forgot
Password" does not resolve the login error, call the customer
support phone number at ArbiterSports which is 1-800-311-4060. Select
1 for Support and then whether you are a school staff member,
administrator or official. You can get help on the phone with your
password reset or you can also talk to a live person if none of the
other options work.
NOTE: The OHSAA does not have access to your Arbiter login
credentials. |
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What
if I do not have a current Arbiter Account?
[Click to show answer]
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How many users can have access to a
single school's account?
[Click to show answer]
| There is no limit to the number of
people a school can have on their ArbiterGame account. |
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What is the cost for additional account
users?
[Click to show answer]
| There is usually a cost associated
with having more than one user per account but the Arbiter is
waiving this fee for OHSAA member schools. |
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Can
we use our high school account to enter junior high events?
[Click to show answer]
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Yes. This can be done and will work best if the high school and junior
high have the same address but can be problematic if they do not.
Here are some things to consider when deciding whether to combine
high school and junior high events on one account. Opponents
and spectators of junior high events will have a more difficult time
finding the junior high events on the public scheduling interface (ArbiterLive).
In addition, when your parents go to find the games listed in
ArbiterLive they will have to know to search for the high school
rather than the middle school to find their events and “Follow” the
teams for which they want the schedule. In other states some schools
combine high school and junior high accounts. However, this resulted
in many more inquiries to their athletic department from opponents
and fans, so they purchased a middle school account. Ultimately
the decision is up to each high school. |
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What
is the cost for a junior high school account?
[Click to show answer]
| The OHSAA has negotiated a reduced
cost for member junior high schools that want or require an account.
This reduced cost is $110 per year. The normal costs for a
junior high account is approximately $225 per year and depends on
the number of sports per school. So this is more than a 50%
savings. |
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Who do I contact to register my junior high for an ArbiterGame
account?
[Click to show answer]
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Will ArbiterGame and myOHSAA be linked?
[Click to show answer]
| myOHSAA and ArbiterGame will be
integrated so that some of the data entered in the Arbiter will be
available for what is needed in myOHSAA. This includes the
contest officials so they can be rated in myOHSAA and the varsity
football schedules and scores so that the Harbin Ratings can be
calculated. |
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Do
I have to continue using myOHSAA?
[Click to show answer]
Yes, but not for scheduling events
or contest officials. This functionality is being transferred to
ArbiterSports for all events and levels of play.
Schools will still use myOHSAA to:
- Maintain school directory information including
administration and coaches
- Submission of OHSAA board resolution cards
- OHSAA participation card
- OHSAA tournament participation and entry forms
- Rating of contest officials
- Voting for OHSAA tournament officials
- Pre-Season Parent Meetings |
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I
have already entered future events into myOHSAA. Do I have to
re-enter them in ArbiterGame?
[Click to show answer]
| ArbiterGame does have an
import/upload feature using an Excel spreadsheet. However,
uploads of data can cause errors if the data points do not match
exactly. This can result in more time being spent to correct
the errors than entering each event individually. Arbiter has
a smart scheduler feature that allows for multi-level events to be
entered at the same time, thus reducing the time involved with re-entry.
In addition, entering events directly into Arbiter is a great way to
learn the system and will reduce the number of errors. For
these reasons, the OHSAA and Arbiter recommend that schools enter
their events directly into Arbiter instead of using the upload
feature. However, the decision is to re-enter or upload is up
to each individual school. |
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My
school currently uses other scheduling software. Do we have to
switch to ArbiterGame?
[Click to show answer]
| No, only those schools using
myOHSAA scheduling will have to switch to ArbiterGame or another
scheduling software. ArbiterGame is the software that the
OHSAA has partnered with to provide the most comprehensive game and
official scheduling system. Schools choosing to use other
scheduling software may continue to do so but will need to meet the
minimum use requirements in ArbiterGame. |
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Can
the games/events entered in another scheduling software be uploaded into Arbiter?
[Click to show answer]
| Yes. Using the Arbiter template,
data can be loaded from your third party vendor into the template.
This template can then be uploaded into ArbiterGame or ArbiterOne.
However, uploads of data can cause errors if the data points do not
match exactly. This can result in more time being spent to
correct the errors than entering each event individually.
Arbiter has a smart scheduler feature that allows for multi-level
events to be entered at the same time, thus reducing the time involved
with re-entry. In addition, entering events directly into
Arbiter is a great way to learn the system and will reduce the
number of errors. For these reasons, the OHSAA and Arbiter recommend that schools enter
their events directly into Arbiter instead of using the upload
feature. However, the decision is to re-enter or upload is up
to each individual school. |
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What
potential issues can arise using the template upload?
[Click to show answer]
| If an assigner has already entered a
game, it may appear twice. If the data points do not match, the
details for the event may not be uploaded correctly. For these
reasons, the OHSAA and Arbiter recommend that schools enter
their events directly into Arbiter instead of using the upload
feature. However, the decision is to re-enter or upload is up
to each individual school. |
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Who
do I contact for technical support?
[Click to show answer]
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For Technical Support, call ArbiterSports customer service at
1-800-311-4060. Select 1 for
support and follow the prompts to speak to an ArbiterSports
representative. ArbiterSports
Technical Support is available from 8 am – 9 pm Monday through
Thursday; 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.
These times are Eastern Time. |
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During
what hours is technical support available?
[Click to show answer]
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1. ArbiterSports'
Technical Support is available from 8 am – 9 pm Monday through
Thursday; 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.
These times are Eastern Time. |
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Will
ArbiterGame allow scheduling for more than one team at the same
level?
[Click to show answer]
| Yes, for those schools with more
than one team (EX: JV-Red and JV-Black) at the same level.
Schools can designate a team name. |
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Who
can enter games and events in Arbiter?
[Click to show answer]
| Schools, officiating assigners and
league commissioners can all create events. Schools can work
with these persons to determine who will create events. This
is one of the best features of the Arbiter as it allows this
workload to be shared. |
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Do
I only enter home events or do I enter all events?
[Click to show answer]
| This question is best answered by
establishing guidelines for what events will be entered, how they
will be entered and by whom they will be entered as a collective
agreement with the other schools in your league, your league
scheduler and officiating assigners. Ideally, each school or
assigner would enter the home events. This will then populate
all the away league events too. That just leaves the
non-conference events for the school to enter. |
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Are
contracts sent to opponents electronically? Even non-OHSAA or
out-of-state opponents?
[Click to show answer]
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Game
contracts are sent and accepted electronically to any school that
uses ArbiterGame software. The opponent can be an Ohio school
or out-of-state as their location does not matter as long as they
use ArbiterGame. For any opponent that does not use
ArbiterGame, the game contract can be created and saved through
ArbiterGame by the OHSAA school and then emailed to the opponent. Once
the signed contract is returned, the OHSAA school can accept the game
contract so that the contract icon will turn green and the Athletic
Director knows that everything is set and ready to go for that
event. |
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Can
I use ArbiterGame for non-athletic events?
[Click to show answer]
| Yes, ArbiterGame can be used for
non-athletic events and scheduling. Each event has the option
to make it public or non-public. Public events show on the
school's ArbiterLive schedules. This feature can provide a more
comprehensive facilities management tool. |
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Will
I be able to continue using myOHSAA for scheduling?
[Click to show answer]
No, the scheduling component of
myOHSAA will be disabled. myOHSAA will continue to be used for the collection of specific membership requirements.
Schools will continue to use myOHSAA to:
- Maintain directory information including
administration and coaches
- Submit the OHSAA Membership Resolution Card
- OHSAA participation card
- OHSAA tournament participation and entry forms
- Rating of contest officials
- Voting for OHSAA tournament officials
- Pre-Season Parent Meetings |
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Will
I get a refund if I already have paid for an ArbiterOne or
ArbiterGame account for my high school?
[Click to show answer]
| Unfortunately, no. Refunds
cannot be provided for those schools that have paid for their
2015-16 annual membership. |
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Does
ArbiterGame have a public schedule option so our community can view
our events?
[Click to show answer]
| Yes, ArbiterLive.com is the public
schedule website where events from ArbiterGame are displayed.
Parents and spectators can subscribe to receive email or text
notifications when changes to events occur. When events are
created, the school can indicate whether the event should display on
ArbiterLive. |
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Does
ArbiterLive have a feed to integrate with iCal or other calendaring
software?
[Click to show answer]
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Arbiter
is currently working on an iCal feed.
This feature has been requested by many schools across the country,
but Arbiter does not have an expected time for this feed to be
completed. However, in the meantime through the reports area,
schedules can be printed in many different formats that can be
integrated in calendaring software. These report formats are XML,
CSV, Excel, Word, PDF, MHTML and Tiff. |
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Does
ArbiterGame have a facilities management component?
[Click to show answer]
| Yes, ArbiterGame can manage your
facilities. In addition, ArbiterSports and SchoolDude have
partnered to offer a comprehensive facilities management program
that includes automated controls of lighting, AC/heating and other
facilities systems. |
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Can
transportation be scheduled using ArbiterGame?
[Click to show answer]
| Yes, ArbiterGame allows schools to
schedule, request and track transportation for all events. In
addition, ArbiterGame interfaces with SchoolDude and their
transportation software to provide a comprehensive district-wide
management of transportation. |
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What
types of reports are available through ArbiterGame?
[Click to show answer]
Several reports are available
through Arbiter.
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�
Schedules (master,
all events, games with officials, game contracts, by sport
or transportation) |
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Teams (schedule
and roster) |
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Site (schedule) |
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Opponents
(schedule, contacts and team rosters) |
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Students (student
export, student list, awards by student, awards by team and
eligibility) |
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Financial (fees by
sport) |
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Contracts
(contract) |
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Can
I enter rosters and manage player awards through ArbiterGame?
[Click to show answer]
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Yes,
rosters of student-athletes can be entered into ArbiterGame. The
tools available through the rosters can track lots of student
information from the day they begin classes to the day they
graduate. ArbiterGame can also track and print awards for these
student-athletes. |
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Can
the OHSAA Eligibility certificate be created and printed through
ArbiterGame?
[Click to show answer]
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Currently
the OHSAA Eligibility Certificate cannot be printed through
ArbiterGame. You can list the day that the student is eligible to
play at your school, but there is no certificate to print. |
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When
and where will the Arbiter training be held?
[Click to show answer]
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ArbiterOne
Questions? Contracting Officials? |
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What
is ArbiterOne?
[Click to show answer]
| ArbiterOne is the software that
officiating assigners use to assign officials to athletic contests.
This software also allows the assigner to create athletic events for
the school which can aid the athletic department with its
workload. |
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Can
only assigners contract officials through Arbiter?
[Click to show answer]
| No. Officials contracts can be
created by either the school or the OHSAA licensed officiating
assigner. |
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Can
schools continue to contract officials through myOHSAA?
[Click to show answer]
| No, the contracting and scheduling
features of myOHSAA are being replaced with ArbiterSports products. |
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Do
schools have to use Arbiter to contract officials?
[Click to show answer]
| Officials for varsity level contests
must be contracted through the Arbiter. A school may choose to
use a different method to contract sub-varsity contest officials.
However, myOHSAA scheduling and contracting of events and officials
is being replaced with ArbiterSports products. |
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Do
schools use ArbiterOne to schedule event/game workers?
[Click to show answer]
| No, schools will use their ArbiterGame
account to schedule event workers and officials. |
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ArbiterPay
Questions? |
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What
is ArbiterPay?
[Click to show answer]
| ArbiterPay or RefPay is the software
that pays officials electronically (ETF). ArbiterPay is
completely integrated with ArbiterOne and ArbiterGame so school
administration can pay officials with the click of a
button. |
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What
are the benefits of paying officials through ArbiterPay?
[Click to show answer]
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1.
There are many
benefits to using ArbiterPay |
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1. Can
eliminate vouchers |
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2. Eliminates
check processing |
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3. Eliminates
checks to the wrong official |
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4. Eliminates
postage |
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5. Eliminates
lost or stolen checks |
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6. Eliminates
bookkeeping headaches |
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7. Eliminates
stop payments |
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9. 24/7
online payment tracking |
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10. Payment
history |
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11. Mass
pay multiple officials |
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12. Assigning
and scheduling integration |
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14. Increased
tax compliance |
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15. Reduces
liability with sensitive information |
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16. Conserves
the environment/resources |
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17. Saves
money |
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18. Saves
time |
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19. Officials
are able to research their pay better |
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20. Streamlined
1099 submission |
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21. Combined
school's tax reports |
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Do
schools have to pay officials using ArbiterPay?
[Click to show answer]
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No. The choice to use ArbiterPay is up
to each school district.
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Is
the OHSAA paying for a school's ArbiterPay account?
[Click to show answer]
| No. Each school district will need
to register through ArbiterSports to obtain an ArbiterPay account. |
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How
does my school treasurer access our ArbiterPay account?
[Click to show answer]
| ArbiterPay can
be accessed through
www.arbiterpay.com.
This is where the schools will transfer funds to their accounts and
view the different reports they will need for accounting purposes.
Once ArbiterPay accounts are set-up, the athletic department can pay
officials directly through ArbiterGame or ArbiterOne. |
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Are
there any costs to using ArbiterPay?
[Click to show answer]
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Yes,
there are fees for using ArbiterPay. The ArbiterPay fee is simply a
transaction fee that is charged to the school for every official
that is paid. This fee is deducted from the school's trust fund at
the time the official is paid. However, the transaction fee is
far less than the current costs incurred with paying officials by
check. This includes the man-hours to process these payments,
the cost of the check, the costs of the printer and ink, the cost of
postage, the costs to replace a lost or stolen check and the costs
associated with paying the wrong official. Once the money is
transferred to the official's account, they have a no cost way of
getting their money. Officials also have choices through
Arbiter on how to receive their payments through electronic transfer
of funds, an Arbiter debit card or a paper check. |
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