Frequently Asked Questions
Officiating Assigners

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Assigners Training: 
OHSAA certified assigners needing training or additional assistance with their ArbiterOne accounts should contact one of the designated assigners below to schedule a time for training. 

  Central/Southeast - Terry Williams (C: 740-602-0375, Email: [email protected])
  Northwest - Karen Raska (C: 419-466-7953, Email: rasassign.com)
  Northeast/East - Paul Jeremiah (C: 330-327-9020, Email: [email protected])
  Southwest - Kevin Forrer (C: 937-475-9130, Email: [email protected])


The questions below are to assist licensed OHSAA assigers with the transition from using myOHSAA scheduling and contracting tools to using ArbiterSports software.  For questions concerning how the ArbiterSports software works or for technical support of the ArbiterSports products, please contact ArbiterSports by contacting the ArbiterSports help desk at 800-311-4060.



Questions from Officiating Assigners?

  What is Arbiter and how does it work? [Click to show answer]
ArbiterSports is the leading software for the contracting of contest officials.  ArbiterSports has several software programs designed for officiating assigners, schools, and officials to automate the contracting of opponents and officials.

ArbiterOne is the software used by officiating assigners to contract officials for contests.  Assigners invite officials to join their assigning group.  Once the official accepts this electronic invitation, the official can be assigned to contests.  Officials must accept group invitations from assigners in order to receive officiating assignments.

  My login credentials are not working, who do I contact? [Click to show answer]
Click the “Forgot Password” link to request a new password to be sent by typing in your email address.  If the email does not arrive in a timely manner, check your email spam filter.  If the "Forgot Password" does not resolve the login error, call the customer support phone number at ArbiterSports which is 800-311-4060.  Select 1 for Support and then whether you are a school staff member, administrator, or official.  You can get help on the phone with your password reset or you can also talk to a live person if none of the other options work.
NOTE: The OHSAA does not have access to your ArbiterSports login credentials.
  Do officials have to continue using myOHSAA? [Click to show answer]
Yes, officials will still use myOHSAA to:
     - Maintain their contact information on their profiles
     - Renew their OHSAA Officiating Permit
     - Maintain their Concussion Certification
     - Submit the OHSAA Tournament Questionnaire
     - Check their state and local rules meeting attendance credits
     - Register for officiating classes
     - Access the school and officials directories
  Who do I contact for technical support? [Click to show answer]
For Technical Support call ArbiterSports customer service at 800-311-4060.  Select 1 for support and follow the prompts to speak to an ArbiterSports representative. ArbiterSports Technical Support is available from 8 am – 9 pm Monday through Thursday, 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.  These times are Eastern Time.
  During what hours is technical support available? [Click to show answer]
ArbiterSports Technical Support is available from 8 am – 9 pm Monday through Thursday, 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.  These times are Eastern Time.
  Will every school use ArbiterPay? [Click to show answer]
No. Each school will decide how they will pay officials.  Some school districts will use ArbiterPay to pay officials but others may not. 
  Will OHSAA tournament contests be paid through ArbiterPay? [Click to show answer]
Currently only some sport officials are paid using ArbiterPay for regional and state tournaments only.  Full implementation of ArbiterPay for all levels of OHSAA tournaments will occur over the next 18 months.
  Will assigners or schools enter game contracts? [Click to show answer]
The contracting of games will be decided between the school and their assigners.
  Will ArbiterGame and ArbiterOne communicate with each other? [Click to show answer]
ArbiterGame and ArbiterOne will communicate with each other if the assigners complete the upgrade process on their ArbiterOne account.
  How does an assigner upgrade their ArbiterOne account? [Click to show answer]
Complete instructions are available on ArbiterSports.com at this link. (https://arbitersports.zendesk.com/hc/en-us/articles/203062196)
  Who do I contact if I need help upgrading my assigner account? [Click to show answer]
ArbiterSports team will be able to assist. Support email is [email protected] and the phone number is 800-311-4060.
  Are OHSAA member schools required to use ArbiterSports? [Click to show answer]
In part, Yes.
High schools will be expected to enter varsity contests and varsity officials contracts into ArbiterSports. A school can continue to use another scheduling vendor, but the OHSAA will expect the minimum information to be entered into Arbiter. All OHSAA licensed officiating assigners and member high schools will contract officials using ArbiterSports.
  I have already entered officials for future events into myOHSAA.  Do I have to re-enter these officials in ArbiterOne? [Click to show answer]

Yes. All officials� contracts in myOHSAA for every event scheduled after July 31, 2016, will be voided.

  Will ArbiterOne training be available for assigners? [Click to show answer]
Assigners will attend training sessions to collaboratively along with the schools from each league for which they assign officials.  These training sessions will be scheduled by the league commissioner and held between November 18 and December 22.  For more information and updates regarding training for each league CLICK HERE.
  What is OHSAA's group #105755 used for? [Click to show answer]
OHSAA group #105755 is the "super" group for ArbiterSports in Ohio. This group give the assigners the active officials to pick from and an official will receive their OHSAA Regional and State Tournament assignments from this group.
  What should I do if I cannot find an active official in the group selection pool? [Click to show answer]

If an assigner cannot find an active official to invite into his or her group, they should contact Nate Lawrence at [email protected] with officials name and permit number.

  How will officials be notified when they have a contract to accept?  [Click to show answer]
Officials will get an email when they have been sent a new contest assignment.  At that point the official can login either on a computer, tablet, or on ArbiterMobile using their phone to accept or decline that assignment.
  Why is the OHSAA switching from myOHSAA to ArbiterSports? [Click to show answer]
ArbiterSports allows officials and assigners to access all games in one location.  Assigners that contract officials for events other than events for OHSAA member schools, had to use different methods to assign officials.  In addition, officials then had several places in which to find their assignments and coordinate calendars.  The Arbiter allows any level of contest to be assigned and the official has just one place to look.  In addition, the Arbiter has enhanced tools for scheduling that our member schools want and need that were not available in myOHSAA.
  Do I have to pay to use ArbiterOne? [Click to show answer]
No, as long as the official is OHSAA certified and is being contracted for an OHSAA member school's event. 



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