Frequently Asked Questions

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Using ArbiterSports

The OHSAA officiating department has prepared the following presentation to assist officials with using ArbiterSports.

       PowerPoint Presentation (4.5 MB)   |   PDF Version (1.8 MB)


The questions below are to assist licensed OHSAA officials with the transition from using myOHSAA scheduling and contracting tools to using ArbiterSports software.  For questions concerning how the ArbiterSports software works or for technical support of the ArbiterSports products, please contact ArbiterSports by contacting the ArbiterSports help desk at 800-311-4060.



  Arbiter Questions?
  What is Arbiter and how does it work? [Click to show answer]
ArbiterSports is the leading software for the contracting of contest officials.  ArbiterSports has several software programs designed for officiating assigners, schools, and officials to automate the contracting of opponents and officials.

ArbiterOne is the software used by officiating assigners to contract officials for contests.  Assigners invite officials to join their assigning group.  Once the official accepts this electronic invitation, the official can be assigned to contests.  Officials must accept group invitations from assigners in order to receive officiating assignments.

  Do officials have to use Arbiter? [Click to show answer]
  Do assigners/schools have to use Arbiter to contract officials? [Click to show answer]
Yes, all officiating assignments for varsity contests must be done through the Arbiter. These assignments can be entered by either an assigner or a school. 
OHSAA tournament assignments will transition to the Arbiter over the next two years. 
  When will assigners/schools begin using Arbiter to contract officials? [Click to show answer]
Immediately.  Some assigners and schools already use Arbiter to contract contest officials.  The OHSAA is transitioning schools from myOHSAA scheduling to ArbiterSports scheduling over the next 8 months with full implementation expected August 1, 2016.  Officials that may have accepted contracts to work varsity events scheduled for August 1, 2016 and beyond will receive new contracts through the Arbiter.  All officials contracts in myOHSAA for every event scheduled after July 31, 2016, will be voided.  The OHSAA will notify all officials and schools of the date that this will occur.
  Do officials have to pay to use the Arbiter? [Click to show answer]
  Do I have to register with the Arbiter to receive an account? [Click to show answer]
No, all OHSAA licensed officials already have an account created for them.  Officials access their account login credentials by being invited to an assigning group.  The OHSAA has invited all OHSAA licensed officials to join the OHSAA group #105755.  The invitation is an email sent by the Arbiter system that provides the official with their login credentials.
  What is OHSAA's group #105755? [Click to show answer]
OHSAA group #105755 is the "super" group for ArbiterSports in Ohio. This group give the assigners the active officials to pick from and an official will receive their OHSAA Regional and State Tournament assignments from this group.
  When and how can I access my Arbiter account? [Click to show answer]
Officials access their account login credentials by being invited to an assigning group.  The OHSAA has invited all OHSAA licensed officials to join their group #105755.  You can access your ArbiterSports account anytime you have an internet connection at home, in the office, or on your phone.  You can also purchase ArbiterMobile, Arbiter's new mobile app, for your phone so that you have access to your schedule on the go.
  What is my user name and password for my Arbiter account? [Click to show answer]
Login credentials for Arbiter accounts uses an email address as the user name.  Passwords were created by ArbiterSports and can be retrieved through the Forgot Password link on the ArbiterSports.com login screen. (https://www1.arbitersports.com/Shared/SignIn/Signin.aspx).
NOTE: The OHSAA does not have access to your ArbiterSports login credentials.
  My login credentials are not working, who do I contact? [Click to show answer]
Click the “Forgot Password” link to request a new password to be sent by typing in your email address.  If the email does not arrive in a timely manner, check your email spam filter.  If the "Forgot Password" does not resolve the login error, call the customer support phone number at ArbiterSports which is 800-311-4060.  Select 1 for Support and then whether you are a school staff member, administrator, or official.  You can get help on the phone with your password reset or you can also talk to a live person if none of the other options work.
NOTE: The OHSAA does not have access to your Arbiter login credentials.
  What if I do not have a current Arbiter Account? [Click to show answer]
All OHSAA licensed officials have an Arbiter account. Although every official has an account, they have to be invited by each assigner to their assigning group to receive game assignments.  If you aren�t a part of an assigning group, contact an assigner and ask to be added to their group.  Click here to find an assigner.
  Do officials have to continue using myOHSAA? [Click to show answer]
Yes, officials will still use myOHSAA to:
     - Maintain their contact information on their profiles
     - Renew their OHSAA Officiating Permit
     - Maintain their Concussion Certification
     - Submit the OHSAA Tournament Questionnaire
     - Check their state and local rules meeting attendance credits
     - Register for officiating classes
     - Access the school and officials directories
  Who do I contact for technical support? [Click to show answer]
For Technical Support call ArbiterSports customer service at 800-311-4060.  Select 1 for support and follow the prompts to speak to an ArbiterSports representative. ArbiterSports Technical Support is available from 8 am – 9 pm Monday through Thursday, 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.  These times are Eastern Time.
  During what hours is technical support available? [Click to show answer]
ArbiterSports Technical Support is available from 8 am – 9 pm Monday through Thursday, 8 am – 7 pm on Friday, and 10 am – 4 pm on Saturday.  These times are Eastern Time.
  Are officiating contracts sent to me electronically?  [Click to show answer]
Officials contracts are sent electronically.  Once you accept a game contract, the contract for that specific game will be sent to you in an email for your records.
  How will I be notified when I have a contract to accept?  [Click to show answer]
Officials will get an email when they have been sent a new contest assignment.  At that point the official can login either on a computer, tablet, or on ArbiterMobile using their phone to accept or decline that assignment.
  Will I receive reminders when I have an upcoming contest to work?  [Click to show answer]
All officials will get an email reminder for their events if the assigner has specified that the officials should get that emailed to them.  Assigners can even decide how many days before the event takes place that those emails go out.
  Will training be offered for officials on how to use the Arbiter? [Click to show answer]
A power point presentation is available to assit you with getting started with ArbiterSports.  Click here to download and view it. 
  Will every school use ArbiterPay? [Click to show answer]
No. Each school will decide how they will pay officials.  Some school districts will use ArbiterPay to pay officials but others may not. 
  Do officials have to be paid with ArbiterPay? [Click to show answer]
Each school will decide how they will pay officials.  Some school districts will use ArbiterPay to pay officials but others may not.  The OHSAA will be paying all tournament officials for all sports through ArbiterPay.  Currently only some regional and state officials are paid using ArbiterPay.  Full implementation of ArbiterPay for sectional and district officials will occur over the next 18 months.
  What payment methods are available through ArbiterPay? [Click to show answer]

ArbiterSports offers several methods of payment. The four payments offered are electronic transfer of payment initiated by the official (free to officials), an automatic electronic transfer of funds to your bank account (fee associated), ArbiterPay debit card (fee associated), and a check sent to mailing address (fee associated). To see the fees associated with the transferring of funds from ArbiterPay, please view the link below. https://arbiterpay.com/pricing.html 

  I do not have a bank account, how can I be paid through Arbiter? [Click to show answer]
Arbiter offers payment through Arbiter Debit Card (Mastercard) or through a paper check.  However these methods have a service fee that is charged to the official. 
  Will OHSAA tournament contests be paid through ArbiterPay? [Click to show answer]
Currently only some sport officials are paid using ArbiterPay for regional and state tournaments only.  Full implementation of ArbiterPay for all levels of OHSAA tournaments will occur over the next 18 months.
  What is an Arbiter group? [Click to show answer]
An ArbiterSports account is a group of officials, under 1 or more assignors, that receive game assignments to go and work athletic events.
  How many Arbiter groups can I be a member of? [Click to show answer]
Each official can be a part of multiple ArbiterOne groups. This will depend on how many assigners each official works for.  Each OHSAA certified assigner has an ArbiterOne group and they will invite officials to their groups in order for officials to be issued contracts.
  How will I be notified of event changes? [Click to show answer]
If there is a change to an event, the official is emailed letting them know of the change.
  Who do I contact if I cannot work a contest that I have accepted? [Click to show answer]
You will need to contact the assignor that gave you that assignment so they can immediately find a replacement official to take your place at that sporting event.
  Why is the OHSAA switching to Arbiter? [Click to show answer]
ArbiterSports allows officials and assigners to access all games in one location.  Assigners that contract officials for events other than events for OHSAA member schools, had to use different methods to assign officials.  In addition, officials then had several places in which to find their assignments and coordinate calendars.  ArbiterSports allows any level of contest to be assigned and the official has just one place to look.  In addition, the Arbiter has enhanced tools for scheduling that our member schools want and need that were not available in myOHSAA. 



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